General

Channels

• What Are Contextly Channels?

Updating Content

• How do I refresh Contextly recommendations?

Filtering Recommendations

• How can I adjust how the Related algorithm works?
• How can I filter out posts by keyword?
• How can I keep old posts out of related content and other recommendations?
• How can I exclude content by tags or categories?

Siderail

• How do I add the Siderail to my site?
• What is a Siderail? How is it different from a Sidebar?

FAQ

• Does Contextly include "sponsored" content?
• Does Contextly include third-party tracking cookies or sell reader data?
• How do I update a post's thumbnail image?
• Can Contextly links be set to open in another window or tab?
• Get to the Main Control Panel from WordPress
• How does the Related section work?

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Display

• Completely Overriding Contextly CSS - ADVANCED
• Can I move the main display module in WordPress?
• Can I customize what the display looks like?
• Are Contextly's displays responsive?
• Can I add Contextly recommendations to the siderail next to a post?
• Can I customize the display via CSS?

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Related Section

• How does Contextly decide what is related?
• Can I choose what goes into the Related section for a post?

Explore Section

• What is the Explore section and why should I use it?

Custom Section

• What is the custom section?
• Can I have products in a custom section?
• Can I have multiple custom sections?

Contextly Reports

• How can I turn off or turn on Contextly Analytics scripts on the homepage, tag and category pages?
• Why are Contextly Reports and Google Analytics different?
• How can I get an up-to-date report on-demand?
• How do I stop or unsubscribe from Contextly Reports?
• How do I add new report recipients?

Images

• How does Contextly decide what image to use?
• Can I change the featured image for a post?
• Does Contextly use featured image gifs to make thumbnail gifs?
• Can I change the size of the thumbnail images?
• Most of my posts don't have images. What should I do?
• What happens with posts that don't have images?

Curation Tools/Contextly Buttons

• How do I choose what posts are related to a particular post?
• What is the single-link button and how do I use it?
• What are in-story sidebars and how do I make one?
• How do I edit an existing sidebar?
• Does the single link tool add special or odd links?
• I can't find the post I want in the search. Why is it missing?

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Promo Links

• What are promo links?
• Do promo links include ad links off my site?
• Can I create multiple Promo Links?

Contextly on Staging/Dev Servers

• How can I keep staging/testing/localhost posts from showing up in production?
• How can I test Contextly on a dev or staging server?
• IMPORTANT - If you have a staging or dev server, you must have separate API key from production.

Account/Subscription/Payment

• How do I subscribe to a paid Contextly plan?
• What payment methods does Contextly accept?
• How do I change my credit card or payment method?
• How do I cancel my subscription?
• Do you accept trade in lieu of payment?

Drupal Specific Setttings/Issues

• What versions of Drupal does Contextly support?
• How do I turn off recommendations on a particular node or post in Drupal?
• How can I control what node types Contextly includes?

WordPress Specific Settings/Issues

• Can I include or exclude custom post types or pages?
• How do I edit or move an in-story sidebar in WordPress?
• Can Contextly remind me to choose related posts?

Product Recommendations

• Can Contextly include recommendations to our products or offers?
• Can Contextly include StackSocial recommendations?

Advanced

• Are there hooks in Contextly's JavaScript code?

Video Recommendations

• How do I include Video/YouTube recommendations in the Related Section?
• How do I add YouTube videos to the Custom section?
• How do I set up video recommendations?
• Can Contextly include video recommendations?

In-Post Sidebars

• What are the Auto-Sidebars, and how do they work?